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the promotion such as using the second parking lot and so forth in order to provide information on the elements of the complaint in advance and to provide guidance so that the customer satisfaction level can be increased. Likewise, it is also necessary to increase the effect of word-of-mouth publici
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and open Twit patterns found above. Any control factor (demographic variable, internet user traffic, etc) including personal variables did not affect use of Re-Twits. If a Re-Twit can be likened to “take this article to my blog” in blogging, users are making efforts to spread the information around
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